Terms and Conditions

1. About the Service

This ordering website is provided by Rosaire AI on behalf of the restaurant displayed on this website ("Restaurant").

Rosaire AI provides the online ordering platform. The Restaurant is responsible for preparing, fulfilling, delivering, and supplying all food, drinks, and other products offered through the website.

When you place an order through this website, you are purchasing directly from the Restaurant.

2. Placing Orders

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a binding contract.
• You are at least 18 years old where age-restricted products are purchased.
• You are ordering for personal use only.

Orders submitted through the website are requests to purchase products from the Restaurant. An order is not confirmed until it has been accepted by the Restaurant.

The Restaurant may reject an order for reasons including product unavailability, inability to fulfil the order, suspected fraud, or operational issues.

3. Prices and Availability

Menu prices, delivery fees, service charges, opening hours, delivery areas, and item availability may change without notice.

While we aim to keep information accurate, errors may occasionally occur. If an error affects your order, the Restaurant may contact you to discuss alternatives, amendments, or cancellation.

All prices displayed include VAT where applicable.

4. Payments

Payment methods available for an order will be shown during checkout.

Where online card payments are enabled, payments are processed securely by the payment provider displayed at checkout. Rosaire AI does not store your full payment card details.

Where cash payments are available, payment must be made upon collection or delivery.

5. Delivery and Collection

Delivery and collection times shown on the website are estimates only.

Delays may occur due to traffic, weather, staffing, demand, or circumstances outside the Restaurant's control.

Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order where delivery has been requested.

6. Allergies and Dietary Requirements

Customers are responsible for notifying the Restaurant of any allergies, intolerances, or dietary requirements before placing an order.

Although Restaurants may provide allergen information, Rosaire AI cannot guarantee that menu information is complete, accurate, or suitable for your specific dietary needs.

If you have severe allergies, you should contact the Restaurant directly before ordering.

7. Cancellations and Refunds

Orders may be cancelled before they have been accepted by the Restaurant.

Once an order has been accepted and preparation has begun, cancellation may not be possible.

Refund requests relating to food quality, missing items, incorrect orders, or delivery issues should be raised with the Restaurant as soon as possible.

Where a refund is approved, the refund will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider.

8. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

We reserve the right to suspend or terminate accounts where misuse, fraudulent activity, or breaches of these terms are identified.

9. Privacy

Personal information provided during the ordering process is used to process, fulfil, and support your order.

Information may be shared with the Restaurant for the purpose of fulfilling your order.

Further information about how personal data is processed can be found in our Privacy Policy.

10. Intellectual Property

All content, software, branding, designs, logos, and materials forming part of the ordering platform are owned by or licensed to Rosaire AI.

You may not copy, modify, distribute, reverse engineer, or otherwise exploit any part of the platform without written permission.

11. Limitation of Liability

Rosaire AI provides the ordering platform only.

To the maximum extent permitted by law, Rosaire AI is not responsible for:

• The preparation, quality, safety, or suitability of food.
• Delivery performance by the Restaurant.
• Product availability.
• Allergic reactions arising from food supplied by the Restaurant.
• Losses resulting from temporary website downtime or technical interruptions.

Nothing in these terms limits liability where such limitation would be unlawful.

12. Changes to These Terms

We may update these terms from time to time. Updated versions will be published on this website and will take effect immediately upon publication.

13. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact

For questions about an order, please contact the Restaurant using the details provided on the ordering website or within your order confirmation.

For questions relating to the platform itself, please contact Rosaire AI.