Privacy Policy

1. Introduction

This privacy policy explains how personal information is collected, used, stored, and shared when you place an order through this restaurant ordering website.

The restaurant displayed on this website is responsible for processing customer order information for the purpose of preparing, fulfilling, and supporting orders.

Rosaire AI provides and maintains the ordering platform on behalf of the restaurant.

2. Information We Collect

When you place an order, we may collect:

• Name
• Email address
• Telephone number
• Delivery or collection information
• Billing information
• Order details and special instructions
• Payment status information
• Order history and status updates
• Technical information such as IP address, browser type, and device information where required for security and operation of the platform

3. How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Deliver food and services requested by customers
• Communicate about orders and order status updates
• Respond to customer enquiries
• Maintain order records
• Detect fraud and misuse
• Comply with legal, accounting, and tax obligations
• Operate, maintain, and improve the ordering platform

We do not use order details for marketing unless you have been given a separate marketing choice and have opted in.

4. Lawful Basis for Processing

We process personal information because:

• It is necessary to fulfil your order and perform our contract with you.
• It is necessary to comply with legal obligations.
• It is necessary for legitimate business interests such as fraud prevention, platform security, customer support, and record keeping.

5. Who We Share Information With

Your information may be shared with:

• Restaurant staff involved in preparing or delivering your order.
• Rosaire AI as the provider of the ordering platform.
• Technology providers that help operate the service.

Current providers may include:

• Supabase (database and storage)
• Vercel (hosting)
• Resend (email delivery)
• Make.com (workflow automation)
• Google Sheets (order record management)
• Ideal Postcodes (address lookup)
• Payment providers used to process card transactions

These providers only receive information necessary to perform their services.

6. Payment Information

Where online card payments are available, payment information is processed by the payment provider used at checkout.

Rosaire AI and the restaurant do not store full payment card details.

7. Data Retention

Order records are retained for as long as reasonably necessary for:

• Restaurant operations
• Customer service
• Accounting and tax requirements
• Fraud prevention
• Legal compliance

Retention periods may vary depending on legal and operational requirements.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to certain types of processing
• Request a copy of your information in a portable format

Some information may need to be retained where required by law.

9. Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, disclosure, alteration, or loss.

However, no online service can guarantee absolute security.

10. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.

11. Cookies and Analytics

This website may use cookies and similar technologies necessary for website functionality, security, performance monitoring, and analytics.

Where required by law, consent will be requested before non-essential cookies are used.

12. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on this website.

13. Contact

For questions about your personal information or this privacy policy, please contact the restaurant using the contact details provided on this website or in your order confirmation email.

If you believe your personal information has been handled incorrectly, you may also have the right to complain to the UK Information Commissioner's Office (ICO).